FAQ's
How long will it take for my order to be delivered?
Colombia
Bogotá – 1 day
Main cities – 3 business days
Peripheral – 5 business days
Venezuela
Caracas – Tuesday and Thursday.
Rest of the country – 8 business days.
Mexico
Mexico City – 2 days
Rest of the country- 5 business days.
Since when do delivery days start counting?
From the moment the transaction becomes effective.
Exchanges and Returns
To make any exchange or return, the garments must have their tags, must not have been worn, and must be in perfect condition.
Discounted items cannot be exchanged or returned.
Exchanges are only accepted by size. In case of change, the value of transportation must be assumed by the consumer.
Garments obtained through exchanges do not have exchange again.
Procedures for making changes
Subject to size availability.
Contact hello@shopmersee.com or Wapp +57 (310) 445-6452.
Send the invoice, size for which you want to make the exchange, subject to size availability.
NO MONEY REFUNDS ARE MADE.
Guarantees
If any of our products has any quality problem, you can request our guarantee or money back if that is your preference, meeting the following requirements:
Send a photo and detailed description of the problem, so that we can review and APPROVE the warranty.
If approved, MERSEE will take care of shipping and exchange.